Who I am

I am Martin Townsend and I trade as Valley Visuals and Valley Drone.

I am a videography/drone imagery business working in wedding films, promotional media production, and aerial photography..

Martin Townsend t/a Valley Visuals, Valley Drone.  Karakoram, Thornley Lane, Bishop Auckland, Co Durham DL13 4NS

My website address is: http://www.valleyvisualsimagery.co.uk. Email: valleydroneuk@gmail.com

What personal data I collect and why I collect it

We will collect data before, during and after you book and use any of our services. This includes things like:

– Names, Addresses and Contact Information of the person(s) making an enquiry or placing an order with me.
– Names, Addresses and Contact Information of the person(s) using our services.
– Details and notes taken relevant to the service provided to help me perform my work.

If you e-mail me or send me messages via social media, these messages are stored within my email system or social media accounts. These messages are stored for as long as practicable to allow me to provide you with better future services.

How it is collected

The majority of data is collected directly from you. For example if you fill out a form for me online, or tell me face to face, via the telephone, via e-mail or message.

Most of the data collected is solely for the purpose of providing you with a service you have ordered, or had ordered for you.

Any other uses for your data are intended to help provide you with a better customer service experience.

I am also required by law to collect and store certain information relating to any order you place with me.

Who I share your data with

I take your privacy very seriously. I do not sell your data to third party organisations. There are a few instances where some of your data may be shared with third parties to allow me to provide services to you. This is generally limited to;

– Delivery and Postage Service Providers to allow me to send you documentation and orders you have placed. (Information shared includes Name, Address and in some case e-mail address / mobile number)
– Law Enforcement and Legal Requirements – I will provide data to law enforcement agencies if issued with a court order to do so.

How long I retain your data

Most data I collect is retained indefinitely. This is to allow me to provide a better service to you as a customer in the event that you contact me again in the future.

If you leave a comment on the website or social media, the comment and its metadata are retained indefinitely. This is so I can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

I am also legally obliged to store some data for a minimum amount of time, for example sale order records, payment records etc.

What rights you have over your data

You may request a copy of any data I store about you and I will comply with any requests as per the guidance of the Information Commissioner’s Office.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data I hold about you, including any data you have provided to me. You can also request that I erase any personal data I hold about you. This does not include any data I am obliged to keep for administrative, legal, or security purposes.

If you have any further questions about data I hold about you, please feel free to contact me.

How this will affect you

I collect, store and process your data in such a way that should have no negative effect on you as an individual. However if you would like any clarification, please contact me directly.